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1. GENERAL TERMS AND CONDITIONS
1.0 This website is operated by PLT Scientific Sdn Bhd. (“we”, “us” and “our). We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.1 Please read the Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
1.2 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.4 The Agreement together with your Order constitute the entire agreement between us and you for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.
2. WEBSITE USE
2.0 The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.
2.1 You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.
2.2 You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.
3. PRICE
3.0 Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed, the price of the Product cannot be varied except:
- by agreement between You and Us in writing or by email; or
- in accordance with clause 6.3.
3.1 All prices quoted by us are valid for thirty (30) days, unless otherwise stated in writing.
3.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, and suspension or discontinuance of the Service.
3.3 All prices listed on the Website exclude Delivery and Installation Costs. Delivery and Installation Costs are shown separately on an Order.
3.4 Buyer needs to contact LABMALLX for installation charges.
4. PRODUCT SPECIFICATIONS
4.0 Features and specifications of Products described or depicted on the Website are subject to change without notice.
4.1 The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information.
4.2 All weights and dimensions of Products described in the Website are approximate.
4.3 All products are for research use/lab use only and not meant for use in humans unless otherwise specified. We refuse all liabilities for accidents arising out of handling or storage of materials ordered via our website. The Buyer is fully responsible for the material and should have adequate skills to handle material on his/her own.
4.4 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
5. DRAWINGS AND ILLUSTRATIONS
5.0 Unless otherwise agreed to in writing by Seller, any drawings, illustrations, photographs, descriptions, specifications, and particulars of weights and dimensions provided are only for the purpose of showing the general style, arrangement, and approximate dimensions of the Products offered. No work is to be based on drawings unless the drawings are certified and agreed to by an authorized representative of Seller. In no event will Seller supply manufacturing or proprietary drawings.
6. ORDERS
6.0 You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).
6.1 LABMALLX is an online business and will primarily communicate with Customers via e-mail. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated email address is regularly checked for correspondence.
6.2 In the event of a canceled Order by us, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
6.3 We do not accept any responsibility for orders that are declined, delayed or not accepted due to disruptions with internet connections.
6.4 We shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Us (or its affiliates), and We shall be entitled to a reasonable extension of time for the performance of such obligations.
6.5 When Goods (other than Services) are made to the Purchasers’ own specification the Sellers reserve the right to refuse to accept cancellations or returns for credit and shall be entitled to supply the Purchasers with up to 5% more or less than the quantities ordered by the Purchasers.
6.6 For self-pickup order, our customer service will contact you to arrange a pick-up time when your order is ready. Order collection must be arranged within two (2) weeks from the time you receive notification. Failure of goods collection within the timeframe could lead to void of an order and 30% restocking fees will be charged upon order cancellation.
6.7 You must have an order with a minimum of RM250.00 to place your order.
7. PAYMENT
7.0 You may provide your nominated credit card during the purchase process described on the Website.
7.1 Payment for Orders will be processed immediately upon confirmation of Your Order. LABMALLX requires upfront payment before placing orders upon our suppliers or dispatching goods. Items will not be ordered until receipt of payment has been received.
All existing LABMALLX customers will continue to enjoy the same Payment Terms offered by LABMALLX.
7.2 If your nominated payment method triggers Our fraud prevention protocols, we may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
7.3 All online payments will be made through “SenangPay”, the official Payment Gateway adopted by LABMALLX.
7.4 All documents related to online payments or transactions will be issued under the name “PLT Scientific Sdn Bhd”, which is the sole ownership of LABMALLX.
8. DELIVERY
8.0 The Products will be shipped to the destination specified by Buyer. Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.
8.1 Shipments cannot be delivered to PO boxes or postal codes. Buyer shall ensure the accuracy of the Consignee’s address and shall indemnify and keep Seller indemnified against all claims, cost and/or expenses incurred as a result of delivery of the shipment to an inaccurate Consignee’s address provided by the Buyer.
8.2 We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. LABMALLX does not accept any liability for loss or damage suffered by anyone as a result of any such delays.
8.3 We guarantee that the Products being given are not faulty and meet all details and specifications provided on the Website. The liability of any damage or loss of the Products during the way or delivery or during transition shall be on the Seller and not on the Buyer.
8.4 Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
8.5 The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by LABMALLX. Where scheduled dispatch of a Product is delayed by more than three weeks, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).
9. WARRANTIES
9.0 Seller warrants to its direct purchaser that the Products will operate or perform substantially in conformance with Seller’s published specifications and be free from defects in material and workmanship, when subjected to normal, proper and intended usage by properly trained personnel, for the period of time set forth in the product documentation, published specifications or package inserts.
9.1 If a period of time is not specified in Seller’s product documentation, published specifications or package inserts, the warranty period shall be 12 months from the date Products are received by Buyer (the “Warranty Period”) except for “Apparatus”, “Chemicals”, “Consumables/Disposables”, “Glasswares” and “Plasticwares.
9.2 If Seller determines, in its reasonable discretion, after an inspection of an allegedly defective Product (if such an inspection is requested by Seller), that a Product is defective, then Seller agrees during the Warranty Period, to repair or replace, at Seller’s option, defective Products so as to cause the same to operate in substantial conformance with said published specifications; provided that Buyer shall;
(a) promptly notify Seller in writing upon the discovery of any defect, which notice shall include the product model and serial number (if applicable) and details of the warranty claim; and
(b) after Seller’s review, Seller will provide Buyer with service data which may include biohazard decontamination procedures and other product-specific handling instructions, then, if applicable, Buyer may return the defective Products to Seller with all costs prepaid by Buyer.
9.3 No repair or replacement will extend the original warranty period. Consumables are expressly excluded from this warranty.
9.4 In no event shall Seller have any obligation to make repairs, replacements or corrections required, in whole or in part, as the result of;
9.4.1 (i) normal wear and tear, (ii) accident, disaster or event of force majeure, (iii) abuse, neglect, misuse, fault or negligence of or by Buyer, (iv) use of the Products in a manner for which they were not designed, (v) causes external to the Products such as, but not limited to, power failure or electrical power surges, (vi) improper storage and handling of the Products, (vii) use of the Products in combination with equipment or software not supplied by Seller, (viii) ordinary maintenance, (ix) alterations, repairs or installations that have not been performed by Seller or its authorized representative or (x) failure to maintain Products in accordance with Seller’s written instructions.
9.5 If Seller determines that Products for which Buyer has requested warranty services are not covered by the warranty hereunder, Buyer shall pay or reimburse Seller for all costs of investigating and responding to such request at Seller’s then prevailing time and materials rates. If Seller provides repair services or replacement parts that are not covered by this warranty, Buyer shall pay Seller therefore at Seller’s then prevailing time and materials rates.
9.6 Any installation, maintenance, repair, service, relocation or alteration to or of, or other tampering with, the products performed by any person or entity other than seller or its authorized representative without seller’s prior written approval, or any use of replacement parts not supplied by seller, shall immediately void and cancel all warranties with respect to the affected products.
9.7 The obligations created by this warranty statement to repair or replace a defective product shall be the sole remedy of buyer in the event of a defective product. Except as expressly provided in this warranty statement, seller disclaims all other warranties, whether express or implied, oral or written, with respect to the products, including without limitation all implied warranties of merchantability or fitness for any particular purpose. Seller does not warrant that the products are error-free or will accomplish any particular result.
10. DISCOUNT VOUCHERS, CREDIT NOTES & PROMOTIONS
10.0 Seller may hold promotions from time to time that may include but not limited to products sold as package/bundle sales, discounted price, instant rebate, free gift with purchase and others (“Promotions”). All Promotions are subject to availability and validity of the said promotion.
10.1 Promotions cannot be reserved and are only final when payment made and may be changed or terminated at the Seller’s discretion. Seller reserved the right to withhold deliveries for promotional items from Buyers who are in breach of the Terms of Sale.
11. MISCELLANEOUS
11.0 LABMALLX reserves the right to make changes to the LABMALLX Website these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.
11.1 In respect of any Order, certain duties and taxes may be levied by the destination country to which your LABMALLX Products will be delivered. You will be the importer of record for the purpose of customs and border processing. As the importer of the LABMALLX Products, you agree that you are liable to pay such duties and taxes with respect to the LABMALLX Products to the relevant authority in addition to your payment to us under the General Terms and Conditions above. It is your responsibility to determine whether any such taxes apply in your destination country for delivery or the country from which the LABMALLX Products are shipped. You agree that LABMALLX is liable to you with respect to any loss, damage, cost, expense or injury you incur as a result your obligation to pay taxes in a particular jurisdiction.